ID Verification
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      Data Source Verification Failure

      What does a Data Source Verification Failure mean in ID Verification, and what should you do?

      When Data Source Verification passes, it means that we were able to verify the data provided by the user with our data sources.

      When Data Source Verification fails, it doesn't necessarily mean that something is wrong, as the failure could be due to a number of reasons. 

      Fraudulent User

      The most common reason for the failure of Data Source Verification is a fraudulent user attempting to use fake information or entering the wrong data.

      False Positives

      In many circumstances, however, there can be edge cases of false positives where ID Verification returns a "No Match" but the user is not a bad actor. 

      Here are common examples of when false positives can occur:

      1. Address: The user has recently moved to a new address and their data has not yet been updated in the regulated data sources.
      2. Last Name: The user may have recently changed their last name.
      3. Phone Number: The user's phone number did not appear in our data sources in connection with their namewas not present in our data sources.
      4. No Data: When "No Data" is shown, it means that we were not able to find any information on the user. This may be due to the fact that the user has a thin file across regulated data sources. This, for example, regularly happens with users who have recently moved to a country or are younger. 

      If you believe the Data Source Verification to be a false positive, you can override the failure.